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Speeding up the digital transformation process in this new normal. The strategic importance of a technological ally in the time of COVID.

2020-08-14T08:15:41-05:00August 14th, 2020|

Deep developments in trade, negotiation, investments, among others, have given rise to what we know today as globalization. In this context, countries, institutions and people who are not prepared to assume the process of globalization and world interrelation will find themselves in less competitive conditions every day, which will directly damage their ability to survive. [...]

How can Dynamics 365 Field Service help standardize and manage technical assistance processes?

2020-06-26T09:26:13-05:00June 26th, 2020|

Field Service is a personal channel that requires high involvement with the customer and is one of the most responsible for building or breaking a relationship between companies and consumers. In this post, we will show that standardization and process management are fundamental to the quality of the service offered and that field service teams [...]

How to deliver the ultimate retail customer experience (every time)

2020-07-17T10:57:46-05:00May 21st, 2018|

Guaranteeing a fully integrated retail customer experience — every time — is not easy. However, with a focused team effort and powerful retail system solution, you can delight your customers and turn them into word-of-mouth brand promoters. Get to know your customers If you know what your customers expect, from the moment they land on [...]

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