What’s new in September for Microsoft Business Applications?

The world of Microsoft Business Applications is evolving rapidly—and with each update, new opportunities arise to optimize processes, make data-driven decisions, and make collaboration within the company even more efficient.

In September 2025, the focus is on particularly intelligent AI functions, improved workflows, and new tools that directly support sales and service teams as well as developers and analysts. In this article, we summarize the most exciting highlights from Dynamics 365, Power Platform, and Microsoft Copilot Studio and show how companies can use the new features to their advantage.

AI insights in focus: Dynamics 365 Sales with new Copilot summary

As part of the 2025 Release Wave 2, Microsoft Dynamics 365 Sales is introducing a smart update: Copilot summaries for opportunities, leads, and accounts will now be displayed directly at the top of the data record in a compact insights bar – instead of in a separate sidebar. This new approach reduces clicks, keeps salespeople in context, and speeds up decisions through improved workflow. The early access phase began in July 2025, and this feature will be enabled by default starting in September 2025. For Microsoft-savvy decision-makers and users of Dynamics 365 Sales, this means even more context-rich, faster, and smarter sales work.

More fairness in support – Dynamics 365 Customer Service expands with intelligent least-active routing

Efficiency and employee satisfaction in customer service increase with the new least active routing in Microsoft Dynamics 365 Customer Service: Tasks are now assigned not only based on the most recently completed interaction, but also take into account the current chat and voice load of each employee. This ensures a more balanced workload, sufficient breaks, and better customer experiences – without any hassle. This method really shows its potential in multi-channel use: Less active agents automatically receive the next request, whether it’s a chat or a call.

Power BI: Copilot will be enabled by default starting in September 2025

Starting September 5, 2025, the standalone Copilot experience in Power BI will be enabled by default for all tenants where Copilot is already enabled. This new feature allows users to interact directly with their data by asking questions and receiving instant, visually supported answers. This significantly improves the user experience and promotes real-time, data-driven decisions.

Power Apps: GPT-5 brings speed, quality, and enterprise trust

With the new GPT-5 support in Power Apps, developers benefit from significantly higher code quality, faster generation, and improved reliability. Users can flexibly choose between GPT-4.1 and GPT-5 to achieve the best results for their app development. The solution combines the creative power of generative AI with the depth and security of an established enterprise platform. This not only enables faster prototyping and efficient app development but also ensures trustworthy governance, scalability, and seamless integration into existing Microsoft environments. For B2B scenarios, this means maximum speed and innovation without sacrificing control and corporate standards.

Microsoft Copilot Studio: GPT‑5 for sophisticated agents and intelligent orchestration

The latest model from OpenAI, GPT-5, is now available in Microsoft Copilot Studio. This integration enables developers to create agents with improved contextualization, deeper understanding, and multimodal capabilities. One standout feature is the auto-routing mechanism, which automatically selects the most appropriate model for each task, whether it’s for quick responses or complex, multi-step interactions. In addition, agents can now access data from Microsoft 365, SharePoint, Microsoft Dynamics 365, and Dataverse to make informed decisions. The platform also supports the publication of agents on WhatsApp, which significantly expands reach and interactivity. With these enhancements, Copilot Studio positions itself as a leading tool for developing intelligent, context-aware agents in the enterprise environment.

Conclusion: Greater efficiency, better decisions – thanks to AI and intelligent business applications

The updates and features presented offer enormous opportunities to increase business success and make processes more efficient. If you would like to learn more about how Microsoft Business Applications can specifically support your company or would like individual advice on Dynamics 365, Power Platform, or Copilot Studio, please get in touch with us now. Our experts will help you identify the right solutions and tailor their use to your business processes.