Business Applications Update: What May 2025 will bring

Whether in production, sales, customer service, or project management, Microsoft constantly launches new functions in the Dynamics 365 Suite and the Power Platform that make business processes more intelligent, efficient, and future-proof. In May, the focus was particularly on AI-supported innovations. From generative AI in product development to new co-pilot functions in sales and service. We have summarized the most important news, trends, and enhancements for you, compact and with direct practical relevance.

AI meets industry: How Microsoft is transforming manufacturing

The manufacturing industry is on the brink of change, and Microsoft Dynamics 365 plays a central role. With integrated AI and Microsoft Copilot, Dynamics 365 helps companies to automate processes, make supply chains more resilient, and bring innovations to market faster. Particularly exciting: in product development, generative AI helps to analyze design data, simulate variants, and accelerate R&D processes. At Hannover Messe 2025, Microsoft impressively demonstrated how Industrial AI, in combination with the Power Platform and Dynamics solutions, enables concrete efficiency gains – from production to service.

Rethinking sales: more time for customers with AI

With the latest enhancements in Microsoft Dynamics 365 Sales, Microsoft is taking sales work to a new level. Thanks to Copilot for Sales, sales employees can automate time-consuming tasks such as email summaries, meeting notes, or opportunity updates directly in Outlook and Teams. New features include personalized call preparation with CRM data, context-based email suggestions, and AI-supported sales insights. This saves time and creates absolute freedom for dialogue with customers. Particularly exciting: Dynamics 365 can be seamlessly connected with the Power Platform and Microsoft 365, making the entire sales process more efficient and intelligent.

Smart customer service with Dynamics 365 Contact Center

With Microsoft Dynamics 365 Contact Center, Microsoft is further expanding its service solutions and introducing new functions that can be integrated directly into the day-to-day work of support teams. One new feature is the native WhatsApp channel based on Azure Communication Services. This channel companies can use to communicate quickly and securely with customers. In addition, the new AI-based call summary ensures greater transparency in quality control: call content is automatically analyzed and processed in a structured manner. This is complemented by functions for intent recognition, which assign service requests more efficiently. Together with the Power Platform, this creates a consistent, intelligent customer experience.

More efficiency in field service with Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service becomes the control center for modern service operations with new AI-supported functions. The new Inspection Builder is particularly noteworthy, as it allows companies to quickly and easily create digital checklists for maintenance, inspection, and documentation, without any programming. Another new feature is deeper Exchange integration, allowing easier scheduling and automatic synchronization. Recurring service calls can now be triggered automatically via intelligent service contracts. And with the improved scheduling logic, Dynamics 365 supports the optimal use of resources – efficiently, predictively, and fully integrated into the Power Platform.

Create project offers faster and more transparently

In project-oriented companies, every hour counts. And with the new functions in Microsoft Dynamics 365 Project Operations, preparing quotations is much more efficient. Project quotations can now be created more precisely. With a clear separation of tasks, roles, and prices, and automatic transfer of information from previous projects. This not only makes costing easier but also increases transparency for customers. This is real added value for companies that regularly offer services or customer projects and can be fully integrated into existing Dynamics 365 and Power Platform environments.

Future-proofing supply chains with Dynamics 365 SCM

Microsoft Dynamics 365 Supply Chain Management brings new transparency, quality, and sustainability functions to global supply chains. Companies can now handle supplier communication directly via a new self-service portal for faster coordination and fewer manual steps. In addition, AI-supported functions help to digitalize quality and compliance processes end-to-end. Particularly relevant in the ESG and risk management context. Dynamics 365 provides new insights into sustainability along the entire supply chain. This makes identifying risks early and prioritizing resilience measures easier, fully integrated into the Power Platform and Microsoft Copilot.

Power BI remains the leader – Forrester confirms top position

In the Forrester Wave™ report on business intelligence platforms (Q2 2025), Microsoft Power BI is once again listed as a leader, with clear words: the platform impresses with its strong product vision, high speed of innovation, and sophisticated integration into the Microsoft Power Platform and Dynamics 365. Forrester particularly emphasizes how Power BI supports companies in scaling data-based decisions, not only for analysts, but also directly in the specialist area. The ease of use, AI-powered analytics with Microsoft Copilot, and low barriers to entry make Power BI the preferred choice for modern, data-driven organizations.

Build your own AI assistants – with Microsoft Copilot Studio

Microsoft Copilot Studio now makes it even easier to develop intelligent assistants for business processes without any in-depth programming knowledge. Companies can create so-called agents. These agents perform tasks independently, communicate with users, and even exchange information with each other via Microsoft 365. Particularly exciting: the integration of Power, e.g., allows precise debugging and the simple extension of logic. This means more control for IT teams and more autonomy for specialist departments. Copilot Studio thus becomes the central platform for tailoring Microsoft Copilot to meet individual requirements.

Get more out of your business applications now

Whether you are already working with Microsoft Dynamics 365 and the Power Platform or are planning to get started, the latest innovations offer many opportunities to optimize processes in a targeted manner and expand competitive advantages. We would be happy to show you in a personal meeting how you can make the most of the new functions for your company. Contact us for an individual consultation. We look forward to the exchange!