How to Empower the Performance
of Your Call Center With the USD

Microsoft’s Call Center Solution, the Unified Service Desk, is a universal service agent, its main objective is to centralize all the information and resources needed by the operator to provide high-quality service in the shortest time possible.

To support Call Centers in improving the performance of their operations, this Whitepaper has been developed, bringing the main challenges of Call Centers, Key Indicators for a Call Center and for a Telesales, what is the USD, How USD Can Help Improve Key Call Center Indicators and Telesales Indicators, and USD: Key Components.

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