Modern Enterprise Service Management is a way of looking at IT Service Management within end-to-end operations and communications, from Citizen Relationship Management, to Development, Project Service, Social Engagement and beyond.
Building on this, AlfaPeople has identified four key pillars for a successful Modern Enterprise Service Management solution:
- First, it should think beyond traditional service management and follow the user journey from first contact to action and/or communication to service management.
- Second, it should leverage an omni-channel approach, providing the user with a single view across traditional channels as well as new channels such as Azure and Operations Management Suite.
- Third, it should encourage organisations to take advantage of innovation and keep up with the pace of progression in the digital world.
- Finally, it should empower users to engage with meaningful insights both operational and predictive, to assist with decisions around resourcing and performance analysis.
For a vertical such as the Public Sector, Modern Enterprise Service Management brings great and exciting opportunities for digital progression. Whether considered in terms of processes internal or external to the organisation, Modern Enterprise Service Management empowers users to effectively, consistently and proactively manage services at the utmost level of quality whilst harnessing the latest trends in innovation.
In this whitepaper, we will dig deeper in to these four key pillars drawing on AlfaPeople’s expertise and approach, which encompasses Microsoft Business Solutions & Provance ITSM.
Download the whitepaper now to find out more!