Hello, in this article we will introduce you to one of the several solutions that Microsoft has in its portfolio, further leveraging the Dynamics 365 ecosystem: Voice of the Customer (VoC).
Create and send surveys to get customer feedback with Microsoft Dynamics 365 and gain valuable information about your products and services. This solution allows customers to respond surveys by phone, tablet or computer, further facilitating interaction with the public. With its integration with Dynamics, you can view customer feedback while working on a sales opportunity or service attendance.
VoC has features such as:
- Create and customize your searches
- Generate actions according to responses
- Distribute the survey to a specific audience
- Create search models
- Panels and Reports
Today this component is available to anyone who owns Microsoft Dynamics 365 Online and Dynamics CRM Online. To start using VoC you need to enable it in your Office 365 Portal, so you need to be an Office 365 administrator.
Microsoft Dynamics 365 Menus
Let’s take a look at the solution. After installation, in the Dynamics drop-down menu you will find the “Voice of the Customer” option.