Self Service Portal
Combine your IT Service Management with a Self Service Portal and optimize your support
Your end customers are used to calling hotlines when they need help. Mostly with limited business hours, long waiting times and unresolved questions at the end of a call. This leads to customer dissatisfaction and a loss of image for your company. To counteract this, self service portals offer a modern and efficient way to optimize the support of your company and to help your customers quickly and competently. Ensure reliable accessibility, uncomplicated application and protection of your services in the company. This ensures that your customer is always and everywhere informed and that you do not lose sight of any requests.
Increase your efficiency and productivity with AlfaPeople and Provance
A Self Service Portal in combination with Microsoft Dynamics 365 Customer Engagement and the ITSM solution of our long-term partner Provance offers extensive possibilities in the processing of customer enquiries and provides both the end user and your employees with the necessary transparency for reliable 360-degree support. Find out yourself.