Support and Maintenance
In this phase we leverage the continuous improvement of your solution with the support and maintenance team in place. This is an important aspect of a successful migration. When the end-users get a new version, they will experience change requests, problems and user-issues.
Therefore, it is important that you consider the resources and readiness in the support function in your own organization or that you engage with us. In some organizations the IT department is well suited to take care of support and maintenance, but in other organizations this is not the case. This needs to be addressed in order to ensure correct use of the new solution, as well as readiness for updates from Microsoft.Read More
We put a lot of effort on maximizing the value from future updates. One of the strong benefits of the Cloud platform is that Microsoft has frequent updates with new features. If you are using an old on-premise version, you are not necessarily used to the phase of updates from Microsoft. What we typically do for our customers is to create a road map for all the new features that will come from Microsoft and all the Change Requests coming from the end-users.
By doing an upgrade and a migration, we try to limit the number of changes that are part of the upgrade. We prefer to have changes coming in phases with Release Cycles. Microsoft has a Release Cycle twice a year and it is usually beneficial to have the same for change requests coming internally.
Two important questions after Go-live
- What is your support and maintenance readiness?
- How well is your IT suited to support CRM?
How do you maximize value from future updates?
- Map new needs in a road map.
- Prepare for frequent updates with new features.
- Map new features related to business needs.