Webinar: 5-Week Implementation – Digital Transformation in Customer Service with Microsoft Dynamics 365 CRM
Recent events and uncertainties have compelled organizations of all sizes in all industries to adapt to change rapidly and have proven that digital transformation is a path of no return.
The need to improve the customer service remotely through an intensive data culture claims for a tool that connects all customer interactions on different channels and can elevate your Contact Center to a more mature level of support.
Engaged with this scenario, AlfaPeople presents a rapid deployment of its Contact Center solution based on the Microsoft Dynamics 365 platform.
In this webinar, we will present a Contact Center case study:
• 5-Week implementation;
• 370% + performance increase;
• Going from Voice only to Voice, E-mail, Chat, Apps, Portal and Chatbots;
• Business process optimization and automation;
• And last but not least, achieving quick results with low risk, affordable cost and higher efficiency.
Register for free to watch on-demand!