Building and Managing Customer Loyalty with Microsoft Dynamics 365


The Loyalty Management Solution allows businesses to better understand their customers and strengthen the customer relationship. The Loyalty Program provides functionality that will help marketers manage data and turn into useful marketing analytics and create help them develop broad programs that will make customers feel more connected and enthusiastic and dedicated to their products and services.

Join us to receive two perspectives on how to utilize a loyalty program specific to your business. From the Dynamics 365 for Sales (D365S) and Dynamics 365 for Finance and Operations (D365FO).

Who should attend:

Marketing managers and directors, Sales managers and directors

At the end of the webinar, you will learn to:

Strategize marketing campaigns surrounding loyalty customers.


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Kanika Bailey

Kanika Bailey – Senior Functional Consultant
Kanika Bailey is a Senior Functional Consultant with several years of Dynamics experience. She is ITIL Foundation Certified and enjoys helping clients evaluate and improve their business processes using the Microsoft technology stack. She specializes in training, requirement elicitation, and documentation to ensure project implementation success. Originally from Denver, Kanika now lives in Atlanta, GA.