Microsoft Dynamics 365: Identify/Fill Gaps in your Customer Service Capabilities

1 March 2018 – 2:00pm, EST | US

Unified Service Desk for Microsoft Dynamics 365 provides a configuration-based framework for quickly building agent applications for call centers. You can aggregate customer information from different areas in Microsoft Dynamics 365 into a single desktop and get a 360° view of customer interactions.

Join us to explore the Unified Service Desk tool that helps maintain a consistent customer service experience for both your end user and client alike. You will also observe visual reporting capabilities via the Customer Service Hub.

Who Should Attend:

Customer service managers

By the end of the webinar, you will:

Use a streamlined and repeatable approach to resolving your customer support issues.

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Kanika Bailey

Kanika Bailey – Senior Functional Consultant
Kanika Bailey is a Senior Functional Consultant with several years of Dynamics experience. She is ITIL Foundation Certified and enjoys helping clients evaluate and improve their business processes using the Microsoft technology stack. She specializes in training, requirement elicitation, and documentation to ensure project implementation success. Originally from Denver, Kanika now lives in Atlanta, GA.