Modern Enterprise Service Management in the Public Sector

June 22, 10:00 | UK

Technology is moving at a pace that brings great opportunity, particularly in the public sector. One of these opportunities is Modern Enterprise Service Management (ESM). Modern ESM is an end-to-end approach to Service Management, which seamlessly integrates and automates processes across the enterprise from IT to HR, Facilities Management, Finance and beyond.

Leveraging Microsoft Dynamics 365, this powerful approach to IT service management will not only support your organisation’s digital transformation journey but simplify processes and bring all aspects of Service Management under the platform of one umbrella. Gone are the days of fragmented data management and multiple log ins. It’s time to say hello to the days of 360 degree views of an organisation – anytime, anywhere.

At this webinar, we will reveal how you can leverage Microsoft Dynamics 365 and Azure Analytics with Provance ITSM, AlfaPeople’s Modern ESM solution (ITIL PinkVERIFY).

Register your attendance now to reserve your place at this seminar. There are limited seats available.


  • Introduction: What Modern Enterprise Service Management Could Bring to the Digital Transformation of the Public Sector
  • Philip Rawlinson, Managing Director at AlfaPeople will discuss the benefits that Modern Service Management can bring across an organisation through innovation and an omnichannel approach to service delivery.

  • The Rise of Modern Service Management
  • Stephen Mann, Principal Analyst and Content Director at, will provide an overview of what Enterprise Service Management is and how to get started with.

  • Modern Enterprise Service Management, Big Data & Analytics
  • Alex Montgomery, IoT and Advanced Analytics Lead at Microsoft will show the latest technologies set to influence the field of Modern Enterprise Service Management, including Bots, Machine Learning, Automation and Advanced Analytics.

  • Modern Enterprise Service Management in Action
  • Tammy Briggs, Microsoft Dynamics 365 Presales Specialist will show how the channels of Modern Enterprise Service Management work together in action in the context of a user case story in the Public Sector.

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Philip Rawlinson

Managing Director at AlfaPeople

Stephen Mann

Principal Analyst at

James Matthews

Azure Enterprise Lead at Microsoft

Tammy Briggs

Microsoft Dynamics 365 Presales Specialist at AlfaPeople