Which improvements could be highlighted in connection with the CRM and PSA implementation?
I would like to point out two great functions from Microsoft Dynamics 365 and Assistance PSA. First, the report and analysis function of the CRM System. It’s possible to compare important project information of all data records which are saved in the system and if it’s necessary to draw relevant conclusions.
We also profit from the project-related hour booking functionality of Assistance PSA. I’ve got an accurate summary of all booked hours. Before the implementation, it took a long time. Right now, I can focus on my business.