Microsoft Dynamics 365 for Retail

Create exceptional, insightful shopping experiences that
unify digital, in-store, and back office operations.

Microsoft Dynamics 365 for Retail is an end-to-end retail solution that delivers unified commerce across all channels. It encompasses sales, mobility, intelligence, and productivity to help retailers and workers achieve more in a cloud-first, mobile-first manner.

Dynamics 365 for Retail empowers retailers to:

  • Deliver a unified shopping experience—personal, seamless, and differentiated​
  • Gain a single view of the customer without any gaps or duplication across channels
  • Offer cross-channel incentives, such as loyalty cards, gift cards, in-store clienteling, and promotions
  • Do more with point of sale (POS)​
  • Work smart with business intelligence ​
  • And more!

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Deliver exceptional retail experiences​

Give customers a seamless shopping experience
Provide exceptional customer service with modern store experiences
​Offer the right products in the right channels at the right pricess
Streamline your business through intelligent insights

Give customers a seamless shopping experience

Increase your revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across channels.​

  • Personalize customer experiences throughout stores, web, mobile, and call centers​​
  • Provide convenient, flexible ways to shop, such as an in-store pickup or home delivery​
  • Offer cross-channel incentives, such as loyalty programs, gift cards, and promotions​

Provide exceptional customer service

Manage your stores more efficiently, help increase sales, adapt to changing needs, and provide outstanding customer service by implementing the latest technology, tools, and innovation.

  • Deliver better service with by giving employees access to real-time product, customer, inventory, and order details
  • Offer more product selection and recommendations by blending the best of online and in-store shopping
  • Get more control over store operations through automation and advanced operational capabilities
  • Give customers the flexibility to buy in the store, pick up in other locations, or have it delivered to their doorstep
  • Improve employee productivity thorough schedules, time clock, and manager dashboards

Offer the right products in the right channels at the right prices​

Improve your ROI and product demand by accessing a robust set of capabilities that help centrally manage your merchandising—including product information, categories, assortment, and pricing.​

  • Simplify sales and promotional efforts by centrally managing your products and promotions​
  • Attract more customers by managing your assortments by channel and personalized offers​
  • Drive revenue by creating and targeting catalogs across channels, customers, and seasons​

Streamline your business through intelligent insights

Reduce fulfillment costs, improve inventory utilization, and efficiently manage your business by making smarter decisions using customer and operational insights.​

  • Optimize fulfillment and enable the right level of inventory at right locations​
  • Get a centralized and cohesive view of your entire operations​
  • Finish end-of-day activities faster using automated and streamlined workflows​
  • Meet your changing business needs with a solution built for multi-company, multi-brand, and multi-channel global operations​
  • Take advantage of the latest innovations and opportunities with continuous application updates​

Meet one of our industry experts:

With +25 years in the enterprise business solutions space, Erik Hoiden has a proven track record of advising Midsize and Enterprise companies. With a determined focus on the overall strategy and solving process issues before diving into solutions, Erik has advised many organizations to a positive return on investment on their business software projects. Domestic and global companies like Tommy Hilfiger, CHANEL, Cole’s Liquor, Soriana, Tempur Pedic, Paul Mitchell and many more have benefited from working with Erik.​

Contact Erik​
Erik Hoiden
Why a Unified ERP and CRM System Makes Retail Business Sense

Why a Unified ERP and CRM System Makes Retail Business Sense

Your retail ERP and CRM systems capture all your valuable data. But they function as separate entities — like side-by-side silos.

Imagine merging these two data storage units — you would have an efficient system, allowing you to:

  • Streamline operations across all stores and channels
  • Unlock lucrative customer preferences
  • Improve operational efficiency
  • Increase profitability
  • Boost growth

Download our whitepaper to gain insight on how Microsoft Dynamics 365’s unified ERP/CRM database enables you to achieve your retail sales goals.

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