Customer satisfaction is increasingly setting businesses, their brands and their bottom lines, apart from their competitors. With seamless service experiences fueled by integrated and state-of-the-state technologies
like IoT, machine learning and mixed reality, Dynamics 365 Field Service allows you to accelerate Field Service resolutions and avoid tricky escalations
. Customers can receive omni-channel
IoT alerts, ensuring immediate engagement, while self-service portals allow them to monitor their devices and understand how you’re handling their cases.