With a high added value, Sodexo Motivation Solutions provides the market with a large portfolio of solutions with the aim of improving the quality of life in each of its categories of services: as employee benefits, incentives, recognition, labor welfare and subsidies, which allows organizations to improve overall performance by motivating each of their employees.
For the past 17 years, Sodexo had had a resource planning solution SAP ERP. That solution’s cost, lack of flexibility and high maintenance costs, should be gradually changed to implement Microsoft Dynamics AX 2009 at global and regional level in Latin America (Chile, Argentina, Colombia and Peru), which should include Finance, Purchasing and Logistics and Operations as the pillars of Sodexo processes. These pillars began in implementing a first phase Finance, Purchasing and Logistics, followed by Operations. Chile was the first country, then Peru, Colombia and finally Argentina.
The company was looking for a Regional Partner with the ability to cover the Project at the level of resources consulting, technology and extensive experience and knowledge of Dynamics AX 2009, which should unify methodologies and knowledge of Core defined by Sodexo, in order to run Rollout of Microsoft Dynamics AX 2009 in the region. With own Core definitions, complemented with local expertise in legal requirements and local processes.
The Sodexo’s Core capacities partially covers their local needs, therefore Sodexo was searching for a partner with the knowledge, coverage and regional expertise to implement the project in all matters relating to each country’s needs, support capacity and responsibility for the country’s customizations.
Sodexo required each country to have a local partner to implement their financial process (General Ledger, Accounts Payable, Advanced billing to customers, among others), as well as the business process – Logistics (Catalogs and purchase agreements to suppliers, distribution centers) and, finally, Finance II to the billing process with Microsoft Dynamics AX; such implementation must complement and not interfere with the core business of Sodexo and other operations.
The Partner should follow the Core’s architectural and functional guidelines and align with the methodology of both Sodexo and partner. Similarly, train users with regard to all processes, and implementing the country’s customizations.
Fundamental, among its needs, for Sodexo, was the operation supporting aspect after going out live, a Partner in charge of the requirements, cases and / or requests that eventually might arise in the daily operation, a Partner to add value and knowledge to the business.