The public services company, Aguas de Manizales SA, was founded in Columbia in 1996 with a remit to conserve and ensure the sustainable use of water resources using water purification treatments, water sanitation, hydrographic basins and other technological processes. Today it carries out the critical task of supplying services to more than 100,000 households in the country and additionally invests in developing the economic, social and cultural aspects of the region. As part of its Corporate Responsibility programme, Aguas de Manizales helps to preserve local forests and forest plantations, thereby supporting the country’s natural ecosystems and wildlife.
A recent surge in company growth highlighted some gaps in the level and quality of information held within the business, as well as identified potential improvements in operational efficiency. Aguas de Manizales and its IT department decided to upgrade the existing technology platform, Enterprise Resource Planning (ERP) Amerika.
At the time, the solution was not performing consistently across the business. It required different platforms and architectures to run and used third-party solutions which together were not integrated adequately enough. Issues such as duplication of operations, process inefficiencies and inaccurate or missing information were to be addressed.Read More
The goals of the upgrade were threefold:
- Better support business operations and management decisions at both a strategic and tactical level, by making use of more advanced technology services and solutions which could supply the company with real-time information
- Improve operational efficiency throughout the entire business lifecycle, from purchasing, budget control, accounting and finance and storage
- Provide a range of complementary tools within a single system, in order to track and control the processes associated with cost and budgets throughout the business.