Where Do You Stand in the Digital Economy – Thriving or Surviving?

January 24th, 2018|

Increasing numbers of businesses, even entire industries, are shifting toward predominantly digital experiences – the digital economy. Some, such as Amazon, Facebook, and Uber, practically owe their existence to online transactions. Are you prepared for similar growth, or struggling to survive? What is the digital economy? Digital data has played a supporting role in the [...]

Reduced Hardware Costs with Microsoft Dynamics 365

November 30th, 2017|

I was returning from a business trip and was doing my usual routine of paying the taxi driver with a credit card on the cabby's cell phone hooked up to a credit card processing application and spurred me to write this blog. I am in my late forties and remember the days of operating the [...]

Break Silos Between ERP And CRM With Dynamics 365

October 31st, 2017|

Traditional ERP and CRM applications have been incredible pieces of software on their own, but have always had the drawback of the silo effect Microsoft, for years, has had plans to somehow tie these individual pieces of amazing software together and with the introduction of Dynamics 365, Microsoft has broken open the silos of the [...]

Digital Transformation – Don’t Be Left Behind

March 29th, 2017|

One of the newer buzzwords: Digital Transformation. Is this substantial shift taking place across all industries? With the use of new technologies, businesses can work smarter, optimize operations, empower employees and better engage customers. For Microsoft, digital transformation meant moving all software applications out from physical server rooms and into the cloud. [...]

Reimagining Healthcare with Digital Transformation

March 15th, 2017|

With an ageing population on the rise and growing pressures on government expenditure, the healthcare model is becoming increasingly unsustainable. That said, this does not necessarily need to be the way going forward. The healthcare system has the capacity to profoundly change, evolve and reap the benefits of a digital transformation journey – particularly as [...]

Digital Transformation and Engaging Customers

March 1st, 2017|

Second part of a blog series with a focus on digital transformation & Microsoft Dynamics 365 In a series of blog posts we have placed a focus on digital transformation and Microsoft Dynamics 365. In the first blog post we introduced the importance of changing and understanding HOW to enable digital transformation in the [...]

How Digital Transformation Has Affected Customer-Centricity

January 31st, 2017|

'Customer-centricity' has a long history in the vocabulary of business differentiation. In a recent past, the crux of customer-centricity was a checkout operator knowing enough about gravity and customer expectations, to refrain from placing a bottle of milk on top of a loaf of bread in a shopping bag. However, while examples like this will [...]