As well as the integration of CRM, Office applications and ERP, Dynamics 365 also provides brand new innovations. Due to full integration into the Microsoft Azure cloud, Dynamics 365 also supports Power Apps, Azure IoT and Cortana Intelligence.
Power Apps is a new solution that allows users to create apps and cross-system workflows without programming. This means you can, for instance, provide an app that only shows incoming goods and hides unnecessary functions and features. Cross-system workflows allow, for example, automated processes that can take place in ERP, CRM and Office. This means that customer requests submitted via CRM can automatically be turned into a lead in the sales module, and automatically created documents could be saved in the share point and allocated to the lead data set.
A further innovation is the Common Data Model. This is an SQL database with plenty of pre-made table layouts (company, contact, appointment, product etc). Together with Power Apps, apps can be created quickly and easily. Another possibility is data exchange between ERP and CRM with the aid of the common data model and power flows.
Another fair question would be: What about the new licensing model? This question can now be easily answered: Microsoft have obviously been considering this topic; they’ve explored prospective trends and developments and drastically unified their previously complex licensing models. The following licences are available for the new Dynamics 365:
- Team Member CAL: Has reading and writing rights to central entities such as customers, contact partners, activities, invoices etc. Read-only access to other entities such as projects, sales opportunities, campaigns etc.
- Full User CAL: Has full reading and writing rights within the relevant module. There is therefore a full user licence for each module (operations, sales, customer service etc). This is offered with Plan 1 and Plan 2. Plan 1 includes a full user licence for all CRM modules including Power Apps. Plan 2 includes everything in Plan 1 plus the operations module.
- Device CAL: Licence for certain devices, e.g. till or warehouse scanner, used by several users.
It is obvious what additional goals were to be encompassed by the decision to introduce Microsoft Dynamics 365 to the market: to challenge existing competitors such as SAP, Salesforce, Oracle etc. and profiling within the IT market. Other market participants would struggle to present something like the overall concept of Dynamics 365 and Office365.
Would you like to know more about Dynamics 365? Don’t hesitate to get in touch with us. We’d be happy to help.