Do you feel that your IT Service Management toolset could use some improvement? Are you wondering the level of ITIL alignment your company is currently operating at? Is your IT team stretched for time but in need of ITIL education? Join Craig Mitchell, Senior ITSM Consultant at AlfaPeople to find out how your organisation can get back on the right track of ITIL alignment and IT Service Management.
Agenda
- An Introduction to ITIL
- Understanding ITIL Maturity
- Increasing ITIL Awareness
- ITIL Process Re-engineering
What is ITIL and what is its importance in modern organisations?
What is the significance of ITIL maturity for your IT teams?
An introduction to the ITIL awareness workshops – training multiple staff at pace.
Starting the journey by changing your process
Register your attendance now!
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Speaker
Craig Mitchell – Senior ITSM Consultant
Craig has over 25 years experience in the IT industry. With experience working across a range of industries, at AlfaPeople Craig leads ITIL training and workshops, designed according to an organisation’s needs.