Ultima is an end-to-end IT service and solution provider. From planning to implementation to IT support, the services provided by Ultima are a huge supplement to IT departments and teams. Committed to an effective and efficient approach, Ultima is continuously improving their offering and processes to maintain their place as a leading edge service provider. Their recent decision to partner with AlfaPeople for the implementation of a Provance IT Service Management (ITSM) solution is a case in point of this dedication.

The successful implementation of Provance ITSM will work to support and enhance Ultima’s fast growing Managed Service business. In turn, this will enable Ultima to increase efficiency, productivity and further improve the customer experience. The team at AlfaPeople are very much looking forward to working with Ultima on this project and seeing the positive impact it has on their business and service offering.

On the decision to partner with AlfaPeople, Ultima states,

“AlfaPeople and Provance were selected as a result of their drive for best practice. Through the delivery of automation and improved processes – the Provance solution will bring operational efficiencies and an improved customer experience to every Ultima customer. Integrated with Microsoft Dynamics 365, the solution provided by Provance allows us to fully integrate and transform the way that we manage our business and customer lifecycles.” – Simon Walters, Director of Managed Services at Ultima

In response, Philip Rawlinson, Managing Director at AlfaPeople UK states,

“We are delighted to have been chosen to work with Ultima to implement the Provance ITSM solution. Together, with our in-house specialist team and our partners at Provance, we will achieve great things for Ultima.” – Philip Rawlinson, Managing Director at AlfaPeople UK

To find out more about how AlfaPeople works with businesses on the digital transformation process through the implementation of ITSM, as well as Microsoft Dynamics 365, contact one of our industry experts today.