Through the CRM implementation at André Koch AG, the field staff can directly view and edit the business-relevant information to support customers. That way, the customer can be supported on site more optimally and with up-to-date information.
Through the access to the central database for every employee, a basis was created for joint discussions, as everyone is on the same level of knowledge. This generates a tremendous added value by concentrating on essential topics in discussions.
From the start, we were able to notice that the Dynamics Surface and the user-friendliness are at a high level. Thus we are not surprised that our staff profits from these and that they more frequently and extensively log their customer visits.
On the other hand, we have noticed that our internal departments are alleviated as the data can now be directly edited by our field staff.