Ultima is an end-to-end IT service and solution provider, supporting businesses on their digital transformation journies. Ultima is continuously improving their offering and processes to maintain their place as a leading edge service provider. In 2017, Ultima decided to implement Provance ITSM to change the way they deliver services to their customers for the better, not to mention, introduce a new IT Service Management platform to their customers as a service in itself.
We had the pleasure of meeting with Simon Walters, Director of Managed Services, to discuss the project outcomes in further detail. Here’s what he had to say!