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Public Sector

AlfaPeople firmly believes that the decisions of those in charge of Government, cities and local authorities should always be made with the people in mind.  Today’s most innovative technologies can be implemented to help this group of organisations to operate more efficiently as they work to create safer, healthier, better educated and more sustainable places for everyone.

The latest cloud and hybrid solutions by Microsoft, delivered by its partner AlfaPeople, is one group of technologies that deliver citizen-centric services.  These services can address many needs of the public, one of which is a demand for an increase in secure, engaging and widely-accessible web-based services that protect their privacy and increase transparency.  Cloud technologies also assist public sector organisations to provide innovative, easy-to-use services to as many local businesses and residents as possible.  This is achievable by implementing a highly reliable and robust set of platforms and data security architecture, whilst at the same time reducing or optimising their cost base.

AlfaPeople helps public institutions and bodies to access and utilise new cloud capabilities to improve their performance for a variety of key functions, including public administration, tourism, recreation and culture, public safety and justice, education, energy and transport and social care.

Dynamics CRM benefits

  • Provide citizens with better information, support and service
  • Increased efficiency in managing enquiries and appointment bookings in Citizen Services
  • Better understand the peaks and troughs of each service, through smarter statistical analysis
  • Enable citizens to self-serve through modern web portals, knowledge management portals and self-serve portals
  • Build your own line of business applications on a modern relationship management solution with less platforms, leading to reduced IT costs
  • Receive ‘out of the box’ audit functionality and field-level security with every application built

Dynamics AX benefits

  • Enables improved operational efficiency from purchasing, budget control, storage and accounting to the cost-benefit analysis for each of the financial dimensions defined
  • Helps avoid gaps and reworking of the budget by incorporating traces of role-based security
  • Ongoing interaction between different processes for optimal service delivery and implementation of plans, programs and projects
  • Standardisation of administrative processes, including financial and budget control
  • Manage complex policies
  • Increases transparency and performance
  • Top of the line dashboards, KPI’s and management reporting that allows you to take decisions in real time

AMF benefits

  • Can be seamlessly integrated into your existing IT organisation
  • Rely on a dedicated team and not an individual
  • Fast-track user adoptions with our attentive and qualified support team
  • Technical Ownership ensures your Solution is always stable and up-to- date
  • Functional ownership ensures you always fully utilising the standard functionality and are aligned to industry best practice

Dynamics CRM Portal benefits

  • Accessible to all citizens
  • Consistent messaging across the applications
  • Reduce support cost and increases citizen satisfaction
  • Reduce repetitive enquiries
  • Deliver a consistent service to all members of the public across multiple channels
  • Provide easy-to- access content in a knowledge centre available both internally and to the public

Client Success Stories

Dynamics CRM

Schrader Camargo
Dynamics CRM

Air Partner
Professional Services

CPFL Energia
Dynamics CRM

See all

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