The Healthcare industry has undergone a profound transformation through the shift from fee for service care to value-based care. This has challenged the way that healthcare organisations think about how they use technology and compete in an increasingly customer centric market. Moreover, with increasing cost pressures in the public and private sectors coupled with staffing disparities, healthcare providers have turned to IT in hope of finding a solution which puts staff to more effective use and reduces costs. Cue, Virtual care, based on Microsoft Dynamics 365.
Virtual care can be used across devices and gives users all the information they need to get care from the comfort of their own homes. If a face-to-face appointment is required this will be booked and managed through the application.
What this means for healthcare organisations is that they can allocate resource and specialists more effectively, giving care to those who most urgently need it and instill a culture of self-care for acute cases, which supports a wider goal for increasing population health.