Clients that use and embed Microsoft Dynamics CRM Portal into their businesses can significantly increase engagement levels and foster meaningful relationships with a number of audiences, including prospective and current customers, partners and employees.
The capabilities and functions of ‘portals for Dynamics CRM’, provides all these audience groups with features including pre-configured self-service, peer-to-peer community options and options for sophisticated channel management. Fully-configurable, the CRM Web Portal includes a range of tools that can be tailored, as part of a packaged solution or within a bespoke version, to support any business process powered by CRM data. Additionally, it’s possible to extrapolate these business processes and the CRM data and extend these to a web environment.
The web portal extends the engagement scenarios. In this way Dynamics CRM adds even more value and a range of new business opportunities are possible as a result.