AlfaHacks: Leon Explains How to Link Microsoft Dynamics 365 to your Outlook App!

June 13th, 2018|

Did you know? It’s easier than you think, to track emails from your phone into D365. I’ve been working Microsoft Dynamics CRM (or Microsoft Dynamics 365) for 10 years and had never found an elegant (or simple) way to track emails from a mobile into D365 – until this year (2018). What I am about [...]

Black Box Thinking and Digital Transformation in Healthcare

March 7th, 2018|

In his book, ‘Black Box Thinking’, Matthew Syed writes about the importance of an indestructible black box that is equipped in every passenger aircraft in the world. Whenever there is any sort of mishap or accident, the box is opened, data analysed and the reason for such an accident expertly analysed so a similar issue [...]

The Future of Banking and the Adoption of the Blockchain

January 22nd, 2018|

The potential of blockchain is now only emerging; in its simplest form as an open, secure and efficient way of managing and recording transactions. Digital Transformation and the blockchain: The rise of digital transformation is not only about moving businesses to the 'digital world' but also about how they learn, interact and satisfy customers daily. [...]

Millennial Musings: Calling for a New Culture of Banking

November 22nd, 2017|

In the recent publication, Digital Transformation: The Age of Innocence, Inertia or Innovation? from Microsoft, it was reported that there is a great desire for digital transformation in Financial Services. In fact, 51% reported a driver for digital transformation is survival in the industry. New innovative Fintech businesses and start-ups have come to play and [...]

5 Things Worth ‘Geeking Out’ Over in Dynamics 365 v9

November 8th, 2017|

There are some hugely important changes coming with Dynamics 365 v9 CE that will affect the underlying platform, and also potentially have an impact on future solutions. Aware that the rollout of v9 was going to be increasingly important to our customers, we sent one of our Directors, David Tunnicliff, to Microsoft's Ignite conference. He [...]

Latest Beats in Microsoft’s Pulse of Innovation

October 3rd, 2017|

Takeaways from Ignite 2017 To ask someone working at Microsoft about the capacities of digital transformation is increasingly comparable to a ‘how long is a piece of string?’ analogy. It’s ever-changing, ever-developing and largely, the pulse of Microsoft’s innovation story. At the annual event, Ignite, Microsoft revealed the pulse’s latest beats. Ignite is an annual [...]

The Times They Are A Changin’ – But ITIL Lives On

September 8th, 2017|

There is no doubt that the IT Service Desk environment is changing rapidly but does this mean there is no longer room for ITIL? The trend towards self-service and the adoption of omnichannel approaches for customers to engage with IT are having a significant impact on the way Service Desks work. In part these changes [...]

Getting GDPR Compliant With Microsoft And AlfaPeople

September 4th, 2017|

The GDPR, the General Data Protection Regulation, is by far the most significant change to privacy law in the European Union (EU) in two whole decades. Why? Because the GDPR requires that organizations respect and protect personal data – no matter where it is sent, processed or stored. The GDPR in few words: Enhances personal [...]

ITIL: Simplifying effective IT management

September 1st, 2017|

Everyone talks about ITIL, but do we really know what it is and what is it for? Through this blog, you will learn the ITIL elementary concepts. Due to the increase in the dependence of the companies towards the programs and the computer tools to carry out their day-to-day work, the existence of management and [...]