The Times They Are A Changin’ – But ITIL Lives On

September 8th, 2017|

There is no doubt that the IT Service Desk environment is changing rapidly but does this mean there is no longer room for ITIL? The trend towards self-service and the adoption of omnichannel approaches for customers to engage with IT are having a significant impact on the way Service Desks work. In part these changes [...]

Three Services to Kickstart Your ITSM Strategy

June 6th, 2017|

At AlfaPeople we are committed to getting our customers on track with their digital transformation journey by use of quality solutions, powered by a team of industry-leading specialists. The launch of these three new IT Service Management (ITSM) focused services are a leading example of our dedication to providing results and value-based solutions to customers. [...]