The role that technology plays in most companies and the way it is managed has dramatically changed in the past years. While spending on technology was once consolidated primarily for the IT department, today's technology budgets are widely distributed throughout the organization. We have to understand that this is more than just a number in [...]
Everyone talks about ITIL, but do we really know what it is and what is it for? Through this blog, you will learn the ITIL elementary concepts. Due to the increase in the dependence of the companies towards the programmes and the computer tools to carry out their day-to-day work, the existence of management and [...]
One of the newer buzzwords: Digital Transformation. Is this substantial shift taking place across all industries? With the use of new technologies, businesses can work smarter, optimise operations, empower employees and better engage customers. For Microsoft, digital transformation meant moving all software applications out from physical server rooms and into the cloud. Microsoft [...]
With an ageing population on the rise and growing pressures on government expenditure, the healthcare model is becoming increasingly unsustainable. That said, this does not necessarily need to be the way going forward. The healthcare system has the capacity to profoundly change, evolve and reap the benefits of a digital transformation journey – particularly as [...]
Second part of a blog series with a focus on digital transformation & Microsoft Dynamics 365 In a series of blog posts we have placed a focus on digital transformation and Microsoft Dynamics 365. In the first blog post we introduced the importance of changing and understanding HOW to enable digital transformation in the [...]
'Customer-centricity' has a long history in the vocabulary of business differentiation. In a recent past, the crux of customer-centricity was a checkout operator knowing enough about gravity and customer expectations, to refrain from placing a bottle of milk on top of a loaf of bread in a shopping bag. However, while examples like this will [...]
