We’re bringing Microsoft-native IT Service Management to Managed Service Providers (MSPs). Here’s how.

We are working with MSPs to provide compliant, effective and scalable IT Service Management with Microsoft Dynamics 365 and Provance ITSM.

Microsoft Dynamics 365

Microsoft Dynamics 365 is the ultimate platform to unify information silos in your organisation and streamline business processes. By hosting all your contacts, leads and accounts, as well as your marketing in Microsoft Dynamics, every person in your organisation will have a single version of the truth – empowering decision making and ensuring the accuracy of reporting. As AlfaPeople’s solution for MSPs leverages Microsoft Dynamics, all these benefits and more are continued into the IT Service Management tool.

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Provance ITSM

Provance ITSM a Microsoft Dynamics native IT Service Management platform – ITIL PinkVERIFY for 11 areas. By leveraging the Microsoft Dynamics platform, users can extract valuable analytics and provide an unparalleled level of service through customer knowledge. There is also a raft of benefits for your customers including access to knowledge bases and the development of a bespoke portal for their organisation.

Your Business (Unique IP)

AlfaPeople’s MSP solutions (unique IP for your business) allows you to inject your business needs as an MSP into your IT Service Management solution. The team at AlfaPeople can do an over-arching system redesign to enable one system to manage multiple customers via security hierarchies and teams.

It is also possible to extend your solution so that contacts can assign tickets to their own teams. Contacts will only see tickets in the Portal that are only related to their account. This uses the security feature in Dynamics 365 making it highly compliant and in line with the governance needs of our customers.

Outcomes & Benefits

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