The customer experience is at the core of the digital transformation ambitions of all organizations. To compete in today's marketplace, organizations must create meaningful personal [...]
The massive economic shake-up resulting from the 2020 COVID-19 outbreak is now undeniable. Now more than ever organizations must rethink their business and operational models, [...]
AlfaPeople was the preferred partner in Ecuador of the international banking software firm Cobiscorp, which has successfully completed the migration of Microsoft Dynamics 2011 CRM [...]
With 2020 fast approaching, technology is continuing to rapidly change all aspects of our lives and how we see and think about the world. Dynamics [...]
As a consultant implementing CRM and ERP systems you're often required to travel to customer sites, conferences and venues, for which the company covers the [...]
The demands placed on IT departments have changed significantly in recent years. IT tasks have become more complex and varied, while companies are heavily reliant [...]
Artificial Intelligence (AI) is currently the cornerstone of the customer experience: it is a type of technology that attempts to emulate the learning processes of the [...]
Outdated processes are more than just an annoying obstacle hampering the day-to-day operations of a business. They take root in your company's identity, create impossible [...]
It’s never been harder to retain a customer. That’s why seeing the world from a customer's point of view, understanding their habits, and offering them [...]
CRM (Customer Relationship Management) is a management model based on a series of business strategies that allow you to tailor your products or services around [...]
A couple of days ago, we held a webinar on Microsoft Dynamics 365 Customer Service. It was posted on our LinkedIn profile and I received [...]
Digital transformation, omnichannel, mobile communications, social analytics... new trends, technologies, and opportunities are emerging almost out of nowhere and suddenly determine our everyday life and [...]
