Building a Support Strategy for Microsoft Dynamics 365: Goals and Best Practices
Implementing Microsoft Dynamics 365 is an important milestone. But building a long-term support strategy is what […]
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Modernizing customer service is no longer a nice-to-have – it’s a business necessity. One global company […]
The customer experience is at the core of the digital transformation ambitions of all organizations. To […]
Dynamics 365 Customer Engagement – The massive economic shake-up resulting from the 2020 COVID-19 outbreak is […]
Dynamics 365 for Events – With 2020 fast approaching, technology is continuing to rapidly change all […]
The demands placed on IT departments have changed significantly in recent years. IT tasks have become […]
Artificial Intelligence (AI) is currently the cornerstone of the customer experience:?it is a type of technology […]
Outdated processes are more than just an annoying obstacle hampering the day-to-day operations of a business. […]
It’s never been harder to retain a customer. That’s why seeing the world from a customer’s […]
A couple of days ago, we held a webinar on Microsoft Dynamics 365 Customer Service. It […]
Retail Business Trends – Digital transformation, omnichannel, mobile communications, social analytics… new trends, technologies, and opportunities […]
Digital Customer Experiences – A customer service is doing so much more than just handling tickets, […]
Offer your customers a completely new retail experience The retail industry is faced with major IT […]
