Contact Center

Looking to 2025: Generative AI and data-driven decision-making will drive industry change

Even though 2024 has seen rapid advancements in the way AI is used to make business […]

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Looking to 2025: Generative AI and data-driven decision-making will drive industry change

Contact Center

The Future of Customer Service: How AI-Driven Contact Centers Are Redefining the Customer Experience
AlfaPeople Global
Oct 29, 2024

The Future of Customer Service: How AI-Driven Contact Centers Are Redefining the Customer Experience

In today’s fast-paced business landscape, customer service is evolving rapidly, and contact centers are at the […]

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How AI and Microsoft Copilot Are Revolutionizing Customer Service in Contact Centers
AlfaPeople Global
Oct 21, 2024

How AI and Microsoft Copilot Are Revolutionizing Customer Service in Contact Centers

The modern contact center is no longer just a hub for managing customer inquiries—it has evolved […]

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