AlfaPeople, in partnership with Microsoft, participates in an event hosted by INFI.
INFI, in partnership with FEBRABAN’s SAC and Ombudsman Commissions, held a meeting on 24 and 25 May 2017 in São Paulo to discuss trends and challenges in customer relations, as new demands emerge, and major changes take place in customer service channels and customer profile.
The event was attended by a select audience of executives from companies that need resources for Contact Center and Managers of SAC and Ombudsman operations. The objective was to hold a technical meeting addressing the challenges of customer service channel operations and key trends for the coming years in order to generate high-value knowledge on the topics of culture, quality and trends in customer relationships.
AlfaPeople and Microsoft could not be left out of this meeting. In a panel on “Trends in customer relationships for the next few years”, Fabio Azevedo, Director of Business Applications at Microsoft, addressed topics such as Cognitive Intelligence, IVR, Multichannel, Omnichannel, Digital Channels X Customer Experience, among others.
Rafael Lopes, Account Manager of AlfaPeople and a specialist in this sector, was in charge of presenting the Microsoft Dynamics 365 solutions at the stand. In addition, he showed what’s new for Contact Centers, sharing experiences and AlfaPeople success stories.
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