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How can Dynamics 365 Field Service help standardize and manage technical assistance processes?

2020-06-26T09:26:06-05:00June 26th, 2020|

Field Service is a personal channel that requires high involvement with the customer and is one of the most responsible for building or breaking a relationship between companies and consumers. In this post, we will show that standardization and process management are fundamental to the quality of the service offered and that field service teams [...]

Dynamics 365 Field Service: Driving optimized field service delivery and happier customers with Microsoft technology

2020-01-28T11:37:09-06:00January 16th, 2020|

Field service companies can face major day-to-day challenges such as poorly planned routes, delays, miscommunication, lack of resources, incorrect staff for a particular service… All of these directly affect excellence in customer service. To streamline this process, Dynamics 365 Field Service aggregates a variety of tools to improve service delivery. As a stand-alone Dynamics 365 [...]

Using Microsoft Dynamics 365 in Service Businesses

2020-06-26T10:29:32-05:00September 24th, 2018|

Service businesses are much more sensitive to results generated by good customer care, and that's where Microsoft Dynamics 365 comes in, enabling those relationships between your client and your company to deliver valuable business experiences. But, as incredible as it may seem, some managers are unaware that Microsoft has a solution that integrates CRM and ERP and is customization ready, in [...]

The role of Field Service in Dynamics 365

2020-06-26T11:29:36-05:00March 14th, 2017|

Overview With the official release of Dynamics 365 in November 2016, Microsoft took a leap forward covering popular business processes that, up to that point, were only possible through third-party verticalized solutions. One of those processes is Field Service, which contemplates everything necessary to manage a mobile workforce that delivers products and services at [...]

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