Dynamics 365 Customer Service | AlfaPeople ME

Interview with Edgar Gómez

IT Manager of Nexsys Dynamics AX and CRM

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Interview with Edgar Gómez

Dynamics 365 Customer Service

Successful customer service requires a meticulous customer experience model
AlfaPeople
Feb 19, 2019

Successful customer service requires a meticulous customer experience model

Customer experience has never been so complex. And it’s not you who leverages control over this […]

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Customer Service When Everyone is Mobile And Everyone is Social
AlfaPeople
Oct 05, 2018

Customer Service When Everyone is Mobile And Everyone is Social

Customer relations are constantly evolving: everyone is mobile, everyone is social and people believe in the […]

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Using Microsoft Dynamics 365 in Service Businesses
AlfaPeople
Sep 24, 2018

Using Microsoft Dynamics 365 in Service Businesses

Service businesses are much more sensitive to?results generated?by good customer care, and that’s where Microsoft Dynamics […]

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Smart Customer Service with Power BI
AlfaPeople
Aug 31, 2018

Smart Customer Service with Power BI

Visualizing and accessing?company data can be overwhelming without the right tools. Many different analysis services and […]

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Multi-Channel Complaints = Omni-Channel Customer Service
AlfaPeople
Aug 09, 2018

Multi-Channel Complaints = Omni-Channel Customer Service

In today’s highly competitive market, companies need to look for a differentiating factor based on the […]

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Create world-class digital customer experiences
AlfaPeople
Feb 19, 2018

Create world-class digital customer experiences

A customer service is doing so much more than just handling tickets, open new accounts. Customer […]

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