Microsoft Dynamics 365

Where Microsoft business innovations come to play

Enjoy crystal-clear insights into how customers or service recipients engage with your organization. Tailor your products or services around their needs and behaviors. Focus your resources on high-value interactions – and deploy process automation and self-service tools for the rest. Unleash the full force of Microsoft Dynamics 365 for Customer Service with leading global Microsoft partner AlfaPeople!

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Secure a future for your products and services

Microsoft Dynamics 365 for Customer Service is a CRM (Customer Relationship Management) platform for organizations seeking to foster immediate satisfaction and deep-rooted loyalty among customers, clients, employees and partners. The service delivery game is changing – and fast! Now more than ever, organizations need to nurture and understand the people they engage with. With state-of-the-art tools to help your organization evolve with the major changes in technology, Microsoft Dynamics 365 for Customer Service’s tools pool your customer or client data and optimize your daily activities into one intelligent, secure and integrated interface. Watch this short video to understand how Microsoft Dynamics 365 for Customer Service can work for you!

Driving technology innovation in Customer Service

Leading global Microsoft partner AlfaPeople offers organizations of all shapes and sizes a range of implementation mechanisms and customisations to ensure Microsoft Dynamics 365 for Customer Service works to meet your ambitious organisational goals. Our experts across 14 countries see the big, global picture around digital transformation.

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Did you know?

“By 2020, 85% of CIOs will be piloting AI programs through a combination of buy, build and outsource efforts.”*

* Gartner, 2018 Strategic Roadmap for Postmodern ERP, January 17, 2018.

Unify data and departments around shared strategies

Power BI is a business analytics solution that lets you visualize your data and share insights across your organization.

Unleash the benefits of Dynamics 365 for Customer Service

The expectations customers or clients have for flawless service are gcontainering in intensity and complexity as digital transformation takes hold across industries — and many in the customer service game simply aren’t keeping up. With Microsoft Dynamics 365 for Customer Service, you can centralize your data and optimize your daily activities. Best of all, it’s fully integrable with Microsoft’s market-leading business technologies like Outlook 365. You can also operate securely on Microsoft’s Cloud, which is monitored and optimized around the clock.

Understand your customers, integrally

Customer-facing organizations cannot expect to stay relevant in the digital era without an integrated, centralized database of interactions and preferences. Proactive and predictive, Microsoft Dynamics 365 for Customer Service is comprised of a set of state-of-the-art tools and functions that allow your organization to inform its strategies, policies and processes with an integral understanding of interactions. Set smarter KPIs and report to a standard that only a 360-degree view of a customer or client can offer.

Fuel productivity and staff satisfaction

No matter the size or scope of your business, digital transformation is real and now. If you’re not already engaged in change — or are dragging your feet toward it — digital transformation could also be undermining years of hard work to the advantage of more dynamic competitors in your field.

Evolve into an omni-channel service provider

No matter the size or scope of your business, digital transformation is real and now. If you’re not already engaged in change — or are dragging your feet toward it — digital transformation could also be undermining years of hard work to the advantage of more dynamic competitors in your field.

Bring your data-rich Portals to life on the Cloud

With our services in Microsoft’s Azure Cloud, Dynamics 365 Portals is part of your Dynamics 365 package! So what’s life like on the Cloud? Microsoft Dynamics 365 is a gateway to powerful Cloud-based technologies for the effective management of your products and services. With Microsoft Azure, Microsoft’s cloud platform, the power of Dynamics 365 reaches new heights, providing user independence, storage, scalability and availability.

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Power BI

Bring your data and systems to life with engaging analysis and presentation tools from Power BI for Microsoft Dynamics 365.

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Power Apps

See how essentially anyone in your organization can design powerful and engaging apps to fast-track improvements in your business offerings.

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Power Automate

Unleash automation in your workflows with notification systems, file synchronization, data collection and reduced process redundancies.

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Unify data and departments around shared strategies

Turn prospects into engaged customers and gcontainer with a powerful marketing and sales platform

  • Increase the productivity of your marketing team with automated actions, a familiar user interface and integration between sales and marketing.
  • Identify and prioritize the most important customers with Lead Scoring and Account-Based Marketing tools.
  • Personalize the customer experience with dynamic segmentation and A/B Tests on email shots, and take advantage of sales data to improve segmentation.

Marcelo Barroso

Sales Manager

“The benefits of using Microsoft Dynamics 365 are countless, but we can simplify them down to one word: control. Today we have greater control of the stage the leads are at, based on their status; on pre-sales status, improving how much time is spent on each opportunity.”

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Unify data and departments around shared strategies

Power BI is a business analytics solution that lets you visualize your data and share insights across your organization. Among the benefits of Power BI are its full integration with Microsoft’s market-leading business technologies and its Cloud server, as well as simple tools to embed data in your app or website. With Power BI, you can:

  • Increase the productivity of your marketing team with automated actions, a familiar user interface and integration between sales and marketing.
  • Identify and prioritize the most important customers with Lead Scoring and Account-Based Marketing tools.
  • Personalize the customer experience with dynamic segmentation and A/B Tests on email shots, and take advantage of sales data to improve segmentation.

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Speak with an expert

dynamics365team@alfapeople.com

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