Falck Global Assistance is part of Falck Group, the largest international rescue company in the world, with presence in 46 countries and employing over 38,000 employees. Falck Global Assistance serves leisure and business travellers and expatriates with international medical and security emergency assistance and travel risk solutions.
Falck Global Assistance operates 24/7 all over the world and have high demands to their operational system setup to be able to ensure comprehensive and integrated response services. Falck Global Assistance needs to be able to rely on a strong IT-partner who can ensure 100 percent high-performing and stable core IT solutions – around the globe, around the clock.
We are very happy to announce that AlfaPeople has been chosen as the new global Microsoft Dynamics CRM partner of Falck Global Assistance. The decision to partner with AlfaPeople is a great seal of approval for the support and maintenance solution that AlfaPeople offers (AMF). AlfaPeople was mainly chosen, due to our proven track record of excellence in support and maintenance for Microsoft Dynamics 365 solutions and because we operate globally.
On the decision to partner with AlfaPeople, Finn Johansen, IT Director in Falck Global Assistance states:
“As Falck Global Assistance keeps growing, we have seen the need for a global partner that can provide highly competent offshore development and 24/7 support. We have seen that Falck Health Care, another division within the Falck Group, has a good cooperation with AlfaPeople, so we are happy to start another Falck relationship with AlfaPeople”.
AlfaPeople will not only take care of support and maintenance of the Dynamics solution that Falck Global Assistance has. We will also handle all future development of the system. Falck Global Assistance is a company with a high growth and therefore, it has been important for them to find a partner that be part of lifting and modernising the solution that they have today.
From AlfaPeople, Mikkel Kinnerup, Market Manager at AlfaPeople Nordic, states:
“We are very proud to be chosen as the future support and maintenance partner for Falck Global Assistance. Their decision confirms our strong commit to offer 24/7 support and maintenance of the business critical solution on the Dynamics platform”.