Game Changers in IT Service Management
Morning Session

Increasingly we’re seeing that IT Service Management is not only a tool but part of a value proposition. When implemented well and ingrained in service delivery processes across the organization, IT Service Management has the capacity to be a business differentiator. This is the result of game-changing ideas and technology in the field, from Cloud services to the concept of digital transformation and modern workplaces. So how do businesses best take advantage of this?

In this workshop, join AlfaPeople, Provance ITSM and Ultima Business Solutions to delve into the ‘game changers’ in IT Service Management and understand how they could impact, evolve and define your service offering in the marketplace.

Agenda

Welcome
Presented by Kate Walker, Sales Director at AlfaPeople

Game Changer One: Modern Enterprise Service Management
Presented by Sheryl Netley, Senior MESM Consultant at AlfaPeople

Round Table Discussion
How does Modern EnterpriroundtableManagement apply to your business?
The round table discussion is led by audience participants to target key areas of interest and pain points. Our speakers will also assist with answering any questions on topics as they arise.

Break

Game Changer Two: Integrated IT Service Management Tool
Presented by Greg Singleton, Partner & MSP Program Manager at Provance ITSM

Game Changer Three: Transforming the Delivery of Services
Presented by Simon Walters, Director of Managed Service at Ultima Business Solutions

Q&A with Simon Walters

Speakers

Sheryl Netley, Senior MESM Consultant at AlfaPeople
Sheryl has an in depth understanding of how the principals of ITSM have changed with the advent of modern, increasingly Cloud based technologies. At AlfaPeople, Sheryl has risen to the title of being our modern service management expert, focusing on integration between the Microsoft Dynamics 365 platform and Provance, whilst linking this marriage of technologies to the underpinnings of digital transformation.

Greg Singleton, Partner & MSP Program Manager at Provance ITSM
Greg is a Partner and MSP Program Manager at Provance. Provance ITSM is a Microsoft native IT Service Management solution, empowering users to draw on the information held in Microsoft Dynamics 365 in the delivery of services and/or in portals. Recognised by Microsoft as an industry leading IT service management solution, Greg has led Provance from strength to strength, bringing integrated IT Service Management solutions to organisations globally.

Simon Walters, Director of Managed Service at Ultima Business Solutions
Simon is the Director of Managed Services at Ultima Business Solutions. Ultima is an end-to-end IT Service and Solutions provider, with extensive capability and experience in Risk Management, Strategy & Planning, Supply & Logistics, Implementation & Optimisation and Managed Services. Simon had significant involvement in the implementation of Provance ITSM at Ultima and will speak of his experiences at this workshop.

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