Frequent Asked Questions

Enable your organization to grow, adapt, and evolve
to meet the needs of your customers with Dynamics 365

All of Microsoft’s intelligent business apps will align to our new common data model, and an extensibility model that combines existing customization tools with PowerApps and Flow. At launch we’ll have made solid progress towards apps working seamlessly together, and it’s an effort we’ll continue as we redefine business processes to eliminate historical boundaries between CRM and ERP. CIS, IOT and PowerBI all play key roles in how we help businesses be more outcome driven as well as give our customers and our Partner ecosystem the ability to leverage our new common data platform to integrate legacy and 3rd party solutions with Dynamics 365.
The common data model is a cloud-resident business database, built on years of experience with our enterprise customers. It will come with hundreds of standard business entities spanning both business process (Dynamics 365) and productivity (Office 365). The standardization and consistency of schema enables partners to build innovative applications and to automate business processes spanning the entire business process spectrum with confidence their solutions can be easily deployed and used across Microsoft’s entire customer base.
We are focused on bringing the vision and value of Dynamics 365 to our customers. While Microsoft Azure is the focal point from which we’ll drive innovation in Dynamics 365 and we’ll continue to adopt Azure capabilities as they are available. We will continue to leverage Office 365 and existing Apps outside of Azure to deliver on the vision.
No. Dynamics 365 is a cloud service so it will not be available, as is, on premise or in private clouds.

We will continue to innovate in, and support, our great Dynamics CRM, Dynamics AX, NAV, GP and SL solutions. We will also offer customers connectors if they want to use a hybrid of on-premises and cloud solutions and a migration path when they are ready to move to the cloud.

The Enterprise edition of Dynamics 365 will be available worldwide in the fall of this year. The Business edition will be made available in the same timeframe in the US and Canada with a phased roll out to additional geographies. We will share specific availability and pricing details closer to the release of these apps.
The business application industry has traditionally presented customers with a range of siloed applications. When Dynamics 365 launches later this year we want to give customers a new choice. While we’ll support the traditional approach and allow customers to license Dynamics 365 by application (Financials, Operations, Sales, Marketing, etc.) they will also be able to license users by “role.” Our new role based approach will give customers the flexibility they need to support modern, more agile, more diverse employee roles – enabling them to access functionality across all applications within Dynamics 365. We’ll share additional details on pricing closer to availability.
This is the evolution of our business apps. New versions of Dynamics AX and Dynamics CRM will come together later this year to create the Enterprise edition of Dynamics 365. The Business edition is based on Project Madeira which is in public preview in North America. In the months following general availability of Dynamics 365, we plan to rapidly expand the number of countries where Dynamics 365 for Financials is available. Dynamics NAV, GP, SL continue to be enhanced, supported and licensed to new customers.
The core of Dynamics 365 is built upon the proven business processes offered by our existing Microsoft Dynamics applications. Customers investing in Dynamics solutions today get the best solution to run their businesses today and are able to leverage all the power and capability the Microsoft cloud has to offer. When they are ready to move to Dynamics 365, we will have a clear path for them to get to the new offering.
The technology referred to as xRM is the current application platform technology that support our customer engagement workloads. With new Microsoft Common Data Model we’ve taken extensive learnings from xRM as well as other application platform technologies from our Dynamics applications such as Dynamics AX and Dynamics NAV. Based on these learnings we have developed a new data framework that is natively built on the Azure platform services and provides a rich set of standard business entities for our customers and partners.
No, the xRM technology is not going away. We will continue invest in this technology to support core extensibility scenarios required for our customer engagement solution.
At launch, Dynamics 365 will include Dynamics 365 Financials for Business, a comprehensive accounting and business management solution for SMBs. That offering is currently in preview in the US and Canada today as Microsoft Project “Madeira.” In the months following general availability of Dynamics 365, we plan to rapidly expand the number of countries where Dynamics 365 for Financials is available.

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