The Connector uses a variety of methods and web-based services with full Microsoft support for superior reliability. The two-directional integration is via XML, reading files and text separated by any character. It transmits data to the legacy systems in place, updating or deleting information to create clean data sets in the Dynamics CRM environment, with reports generating integration performance data on a regular basis. Code-K has subsequently developed a second core integration product, the CTI Connector, performing integration with phone systems using the TAPI protocol. This high-performing solution enables clients to make, receive and transfer calls more easily, with the ability to search for a range of information, including telephone numbers, within Microsoft Dynamics CRM. Clients will benefit from automatic call recording and simultaneous and sequential monitoring from a number of entities.
Code-K provides a number of other add-on services, which along with the two Connector products are exclusively designed and integrated to Dynamics CRM.