The FieldOne integration closes the gap in services and integrates a powerful field-service solution for your sales team. Whether work planning, service management, mobile storage, management of returns or collecting the customer signatures directly on the mobile end device, FieldOne expands the service with essential components.
FieldOne is currently distributed as a component of the professional licence and in fact is simply one solution which is provided like others too. Following that, a new main menu appears and in the case of some units, new functions in the menu appear. FieldOne allows the creation of a work order for the technical field team from emails, service requests or sales opportunities. In addition, complex templates can be created for this, which then supplement the work order with a check-list depending on the type and also adds products and services. But work orders can also be automatically generated from the respectively stored templates and thus support the providing of proactive maintenance processes.
The work planner can plan the work deployment both manually as well as automatically. The automatic algorithm then tries to plan the optimal routes.
The mobile FieldOne client supports technicians onsite with a route planer/navigation, camera to document damages, to-do lists, barcode scanner and much more. Moreover, new deliveries are also promptly entered into the respective device overview of the customer when needed.
FieldOne bring new functionality for the service and for the first time now enables professional technical field teams without further add-ons or additional interfaces to respective peripheral systems.