Important decisions are never taken lightly, that is why we decided to split this material into 2 parts. This way, we can explain all concepts clearly and provide you with the tools you need to begin considering the implementation of Dynamics 365.

In line with Microsoft’s constant innovation and their development of new solutions for the public and private world, in 2016 the company launched a new, completely innovative, leading product in the field of ERP/CRM business solutions. This solution offers broad functional coverage, modern design and robust architecture, not to mention a user-friendly interface for all end users.

Dynamics 365 bundles the two number one products on the world market: Dynamics AX and Dynamics CRM, allowing you to make smarter decisions, providing enhanced support to your business processes and growing in accordance with the growth of your company or institution.

Implementing Dynamics 365 avoids having to purchase a bunch of separate solutions, integrating them, maintaining them with different suppliers, facing potential version incompatibility issues or long information extraction delays in order to consolidate different data sources. Microsoft Dynamics 365 is a suite of products integrated into one single solution.

Microsoft has created a new world for users, a world where there is no separation between CRM and ERP, where solutions have been integrated in order to allow you to review opportunities, close sales and improve operations using modern, sophisticated and smart business applications that are also easy to use. Dynamics 365 opens new business opportunities, because it allows companies to start out with something small, like optimizing their financial or sales process, and then incorporate further processes, such as manufacturing or retail.

Microsoft has designed a new way to carry out implementation thanks to their Life Cycle Services (LCS) platform, which supports the entire configuration process, facilitating testing, deployment and replication. LCS is a collaborative space based on Azure in which Partners and Clients can manage and optimize Dynamics 365 implementation projects, from the pre-sale stage until implementation itself and then support after the solution goes live.

In addition, the product comes with best practices, but not in the clichéd, worn-out way they are usually used in sales processes. Instead, they are a palpable, tangible thing you can actually see. In order to achieve this, Microsoft partnered with the APQC (America Productivity and Quality Center) four years ago in order to support the implementation of Dynamics 365 with process templates taken from a number of different industries. Through these core and support macro-process flows, it is easy to see what the best practice is, how the customer can adapt to it or how they can modify it if they need to. And that’s not all. The LCS platform shows how that best practice is done in Dynamics 365 through step-by-step guidelines that also serve as a manual, training guide and reference guide for the end user.

It’s plain to see that Microsoft is taking a huge step forward in the world of digital transformation to provide public and private companies intuitive, simple, modern and smart business applications. Next week we’ll be presenting the second part of this series of blogs, so if you have any doubts about this article and how we can take your company to the next level, don’t hesitate to write us.