AlfaPeople’s approach was the best one because of its use of standard out of the box functionality of Retail mPOS and the functionality to add customers to a transaction and create a customer specific order. Only minor customizations have been done to receipts and email communications related to the orders.
Retail has improved Wholesale Boutique’s pre-and post-market prep time by 18 hours. There has also been a significant improvement in the overall effectiveness of their customer service (CS) and sales people during the management and processing of the orders.
CS and Sales did not have access into the third-party POS application, and could not make changes to an order once it was placed. With Retail, all CS and Sales people have visibility into the Market order, in addition to being able to manage and change the orders if the customer requests it.
The retail module has turned what was a highly manual, time consuming, error prone process into a low maintenance sales opportunity which gives us much more time to spend on the customer and customer experience while they are in the Showroom.