It became AlfaPeople´s mission to build the heart and core of the MyCare platform: A comprehensive case management solution across all health services for managing client cases, treatments, consent etc. With the case management solution, Falck Healthcare receives a system-based process for managing internally and externally the portfolio of healthcare services, so everyone works according to the same basic principles.
At Falck Healthcare, one has been very pleased with both the quality and speed of the work AlfaPeople’s consultants have provided, where at times, work has been done in day-to-day operations to achieve goals. MyCare project development has made great demands on all parties involved, which has required close cooperation and intensive coordination across professionals, suppliers and Falck Healthcare.
MyCare supports IT security level
In addition to process support, MyCare will also support the IT security level in Falck Healthcare. It has been fundamental to Falck Healthcare that solid security measures have been built directly into the platform, so Falck Healthcare can meet the requirements – including in relation to GDPR – to obtain and pass consents, and so employees can handle and store digital information in MyCare according to applicable standards and regulations.
Modernization of the engine
The MyCare project is running and will be completed soon. The next focus area is to stabilize the platform with the alignment of work processes and economies of scale as the biggest gains. As part of the future protection of the platform, AlfaPeople has built items for a self-service portal, where clients themselves can book online for processing. In addition, AlfaPeople has modernized the technology engine with MyCare by creating an open API that insurance companies can build their own applications upon.
Of course with full security, so unauthorized access to the platform cannot be achieved. This gives Falck Healthcare exactly the balance they demanded when they started the MyCare project at the time: A stable platform where all people and systems speak the same language and, moreover, are geared to support future growth scenarios and the future digital customer journey.