Project Scope and Business Needs
Falck Healthcare makes it easy for employees and managers in private companies, public organizations and customers in insurance and pension companies, when it comes to health, illness, absence and physical and mental disabilities.
Falck Healthcare operates more than 120 clinics in Denmark. Here, over 700 physical therapists carry about 650.000 treatments a year. Falck Healthcare’s Hurtig Diagnose (Quick Diagnosis) concept means that more than 310.000 Danes have the opportunity to reduce the waiting time of a specialist doctor. And finally, more than 150.000 consultations are conducted annually through collaboration with more than 520 psychologists.
Over the years, IT complexity has risen across the Falck Healthcare system landscape. This has resulted in a business day with varied solutions, where employees switch between many systems to handle the overall case scenario for a client. It has not been desirable. AlfaPeople is in the process of migrating a number of systems from Falck Healthcare into a completely new consolidated platform called MyCare. MyCare drives efficiency, downsizing costs, and provides the foundation for a flexible and customer-focused delivery of future healthcare.
As a user of a healthcare system, you do not feel it. But behind the many offers of psychological help, physiotherapy, chiropractic, massage etc. Falck Healthcare operates a complex business. They handle millions of healthcare requests each year and convey contacts between insurance companies and their business customers.