CP Pump Systems AG is a Swiss precision engineering company which has, for more than half a century, developed and produced premium level centrifugal pumps for the chemical (basic and fine chemical, agrochemical and speciality chemical), pharmaceutical, biotechnology, food and beverage as well as pulp and paper industries. Throughout the research, development and manufacturing stages, CP Pump Systems combines state-of-the-art technologies with an unrivalled wealth of knowledge and experience and works in partnership with its customers in more than 40 countries.
Having considered future business requirements, as set out by the board of the company and reviewed its existing ERP system, Miracle, CP Pump Systems confirmed that it had reached the end of its technical lifecycle and would be replaced by a more modern solution. Specifically Miracle was capable of operating predominantly as an address database, with some extensions added to track customer interactions and quotes. Time-tracking, payroll, finance, document management and delivery processes were managed by individual software programs, making business operations inefficient. The IT staff were relied upon to support the rest of the business with a system which was not fit for purpose, so standard, flexible software was required when the ERP solution was upgraded.
As a manufacturer for high-end technology, CP Pump Systems had to be efficient from sales to manufacture, delivery and maintenance, and required a sophisticated, up-to-date reporting solution, with the Sales and Service teams needing a way to create a sophisticated overview of customers without the need to contact the customer directly. The new solution also needed to support extensive intercompany dataflow and integrate PLM, DMS, time-tracking, payroll and finance functions, to improve management information and facilitate enterprise-wide resource planning.