Parature from Microsoft offers a cloud-based self-service portal, available in 36 languages, which helps organisations to deliver superior and personalised experiences. It empowers customers with self–service functionality and engages them across multiple channels. It takes service beyond standard ticketing by delivering searchable knowledge when and where needed.
Choose Parature from Microsoft for your organisation’s service platform to:
- Increase your agents’ productivity, giving them the right tools to deliver excellent customer support
- Increase customer satisfaction and brand loyalty by providing timely customer service
- Make your organisation into a customer experience leader in your industry, allowing you to outperform the market and leave competition behind.
Integrating Parature into your organisation means that you will be able to deliver real-time and consistent information to customers and employees across different channels: live chat, email, social, mobile and surveys & feedback. To enhance effectiveness and efficiency, your customers will be able to engage anywhere by using a simple and powerful ticketing solution.
As customer expectations grow year on year, customer service has become a differentiator to engage and retain them. With Parature you can help them by resolving issues or provide information quickly on first contact with a Customer Service Agent.
Your customers increasingly expect your organisation to offer a support portal. Parature a solution adaptable to the five most requested channels: email, telephone, live chat, search engine and online self-service.
Achieve consistent interaction with customers with one Service Desk interface.