Dynamics CRM

A Solution to drive sales,
customer service and marketing efficiency

Dynamics CRM health Check

Microsoft Dynamics CRM is a customer relationship management solution that enables organizations to drive sales, service and marketing efficiency by understanding customer behaviour and enabling the process of providing an outstanding customer experience. Dynamics CRM is a powerful toolbox that combines data optimisation and intelligent access making the process of engaging with customers extremely simple.

Manage customer profiles (for example social identity and loyalty club membership)

Communicate with customers using knowledge from previous purchases and customer profiles, built through social and email marketing

Allow customers to submit their claims through a customer portal and social channels

Automate marketing activities on all channels including email and social media

Manage customers, suppliers, and employees across stores and territories

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7 Sound Reasons to Count on AlfaPeople for Your Microsoft Dynamics Implementation

By now, you probably have a good sense of the advantages Microsoft Dynamics 365 offers for digital transformation of your business. Your challenge is implementing those advantages as quickly as practical and achieving peak performance as efficiently as possible.
That is where the value of AlfaPeople insights and hands-on Dynamics 365 implementation experience create opportunities specific to your industry and organizational needs.

1. Microsoft Dynamics 365 expertise

Microsoft Dynamics 365 eases the anxiety of switching to a new enterprise system. It uses the familiar look and intuitive feel of other Microsoft products and seamlessly shares data with Excel spreadsheets you might already be using to analyze the finer points of business operations.

In-depth AlfaPeople experience complements that familiarity with industry-specific insights gained from more than a decade of experience working with organizations like yours. You’ll recognize the value of that experience from your very first conversation with an AlfaPeople Microsoft Dynamics 365 expert.

2. Microsoft endorsement

As a Microsoft Gold certified cloud solution provider, AlfaPeople provides more than a decade of expertise with Dynamics AX, Dynamics CRM, and now Microsoft Dynamics 365. The accrued knowledge and connections with Microsoft technology specialists pay dividends for you.

3. Valuable market insight

As friendly as Microsoft Dynamics 365 is for savvy businesspeople to adapt to specific needs, the speed at which you benefit can be accelerated with help from someone already familiar with its use in your unique markets and applications.

Discover AlfaPeople insights into Dynamics 365 implementation in vertical market applications such as retail/fashion, professional services, or the public sector, and with specific disciplines.

4. Enhanced functionality

Just as Microsoft Dynamics 365 delivers value beyond its core functionality for ERP and CRM, so too does AlfaPeople implementation assistance. We help you capitalize on Power BI (Business Intelligence) for added insight, a library of task-specific application programs available through the Microsoft AppSource, and enhanced functionality in key sales, customer service, field service, and finance/operations.

5. Reliable support

We understand your skepticism about claims made by other cloud software solutions. That is why we offer specific proof of performance demonstrated in so many client success stories on our website.

6. Award-winning service

As nice as they are, our industry awards and recognitions collected over the past decade are not the reason to choose AlfaPeople for help in navigating your transition to Microsoft Dynamics 365. Instead, base your judgment on the specific ways AlfaPeople representatives demonstrate how to leverage the business experience and insights that earned those awards.

7. Multinational exposure

The global marketplace is getting more interconnected every day. Whether your organization is selling abroad, or sourcing from suppliers around the world, the benefits of global AlfaPeople experience are available from associates in more than a dozen international offices. That means guidance from people with hands-on experience in the local economy and local language to help address your needs.

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Dynamics CRM Sales Module

Collaborative, flexible, easy configuration and a single view.

Dynamics CRM Sales Module

Every interaction with a customer is as important as the first. With this solution, service agents are empowered thanks to a single view from which to access information and provide experiences, which truly connect them to customers.

This powerful and comprehensive solution provides all the tools and insights needed to help a sales team plan and sell more effectively, focus on its target metrics and build positive relationships with customers.

The Dynamics CRM Sales Module provides a structured process for your sales department to follow and a consistent framework for streamlining business processes and procedures. All your team can follow the practices you define: qualify, develop, prove, negotiate and close.

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Dynamics CRM Marketing Module

Drive efficient marketing campaigns with full control on your marketing list.

Dynamics CRM Marketing Module

This CRM solution allows advanced, integrated marketing design and management by marketing teams. It enables the planning, execution, operation, and analysis of multiple campaigns in all channels, including digital, social and off-line. Marketers can use powerful analytics functionality to produce meaningful results and insight on their activities to establish the ROI. Dynamics CRM Marketing Module has the added benefit of helping the Sales and Marketing teams collaborate and share the same view of every customer journey

The Dynamics CRM Marketing Module allows you to create campaigns and manage your marketing lists. You can add any relevant criteria to filter the targets for marketing campaigns including from a particular city or interest, as well as those keen to hear about a specific product or service from your organization. Marketing lists may also be used to keep track of event participation, newsletter performance, subscriber information and much more.

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Dynamics CRM Service Module

Utilising powerful and meaningful feedback from customers.

Dynamics CRM Service Module

Dynamics CRM Service Module helps you to ensure that all the individuals working in your customer service department follow the same process so that when a case is created, your customer service can prioritise and take action.

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Client Success Stories

Flying Tiger
Dynamics AX
Retail & Fashion

Swiss Bankers
Dinamics AX
Financial Services

Dynamics AX

Dynamics 365