Customer Experience | AlfaPeople Canada

Interview with Edgar Gómez

IT Manager of Nexsys Dynamics AX and CRM

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Interview with Edgar Gómez

Customer Experience

Speeding up the digital transformation process in this new normal. The strategic importance of a technological …
AlfaPeople
Aug 14, 2020

Speeding up the digital transformation process in this new normal. The strategic importance of a technological …

Deep developments in trade, negotiation, investments, among others, have given rise to what we know today […]

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How can Dynamics 365 Field Service help standardize and manage technical assistance processes?
AlfaPeople
Jun 26, 2020

How can Dynamics 365 Field Service help standardize and manage technical assistance processes?

Field Service is a personal channel that requires high involvement with the customer and is one […]

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Customer Service: How to delegate the dullest tasks to artificial intelligence
AlfaPeople
Jul 17, 2019

Customer Service: How to delegate the dullest tasks to artificial intelligence

Artificial Intelligence (AI) is currently the cornerstone of the customer experience:?it is a type of technology […]

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Successful customer service requires a meticulous customer experience model
AlfaPeople
Feb 19, 2019

Successful customer service requires a meticulous customer experience model

Customer experience has never been so complex. And it’s not you who leverages control over this […]

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Improve customer experience and service through technology
AlfaPeople
Nov 05, 2018

Improve customer experience and service through technology

According to the National Chamber of Commerce,?online sales increased by 31.7 % in?2017,?proving that the experience […]

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Multi-Channel Complaints = Omni-Channel Customer Service
AlfaPeople
Aug 09, 2018

Multi-Channel Complaints = Omni-Channel Customer Service

In today’s highly competitive market, companies need to look for a differentiating factor based on the […]

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How to deliver the ultimate retail customer experience (every time)
AlfaPeople
May 21, 2018

How to deliver the ultimate retail customer experience (every time)

Guaranteeing a fully integrated retail customer experience — every time — is not easy. However, with […]

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Create world-class digital customer experiences
AlfaPeople
Feb 19, 2018

Create world-class digital customer experiences

A customer service is doing so much more than just handling tickets, open new accounts. Customer […]

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7 Real estate market trends to follow in 2018
AlfaPeople
Nov 23, 2017

7 Real estate market trends to follow in 2018

This year has been marked by the recovery of the real estate market in Brazil. And, […]

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