Viking Life-Saving Equipment A/S is a global market leader in maritime, offshore and fire safety equipment with headquarters in Esbjerg in Denmark. Viking Life-Saving Equipment has subsidiaries in 30 countries, a workforce of more than 3,000 employees and 288 certified servicing stations spread around the globe.
Viking Life-Saving Equipment uses Microsoft Dynamics 365 Sales in its global operation. But they haven’t been able to get detailed information about how the platform is being used: Which users have access but rarely log in? Which users log in but do not utilize the different tools as they should? Which users have a full version of the software but only need a light version – and vice versa? Henrik Abildgaard, Global IT Manager from Viking Life-Saving Equipment hired AlfaPeople to monitor their user’s behavior with the Usage Monitoring Service for Microsoft Dynamics 365 for Customer Engagement.
Read more about the benefits of AlfaPeople’s Usage Monitoring and how this unique service helped Viking Life-Saving Equipment A/S to work efficiently on their user adoption.