In recent years, we have seen a great shift towards digital transformation in business. This has a direct link to the growing need for data aggregation and customer insight – as well as an emphasis on effective service desk systems. Modern Enterprise Service Management – which at AlfaPeople works in synthesis with Microsoft Dynamics 365 – provides businesses with an all-in-one solution that breaks down silos and offers cohesion across communications. Responding to this increasing need in organizations, AlfaPeople UK has grown their Modern Enterprise Service Management team, bringing on two new specialist consultants: Craig Mitchell and Sheryl Netley. Craig and Sheryl will both work with businesses to deliver the Provance IT Service Management (ITSM) solution.
With over 25 years of experience in the IT industry, Craig is an experienced ITIL-certified professional focused on delivering solutions that enhance service quality and operational excellence. Driven by a needs and value-based approach, Craig works closely with customers to best understand their pain points and address areas of concern through best in class service management.
In his career history, Craig has extensive experience in ITIL process design and the establishment of Enterprise Service Management to ensure alignment of IT services to business requirements. Craig has led stakeholder consultation to gather requirements and drive change and mentored operational teams to solidify understanding of solutions and engender change within businesses.
At AlfaPeople, Craig is a Senior ITSM Consultant working with businesses to provide insight through maturity assessments, advice and guidance on industry standards and delivery of the Provance ITSM solution.
“I’m looking forward to working at AlfaPeople, to offer an ITSM solution that delivers the high-quality, meaningful reporting that ITSM professionals have been demanding for years. In our solution, each ITIL process is genuinely driven by process workflow. Progress is tracked through the lifecycle of each process, so we’re not just looking at sets of fields for capturing data. Our focus will deliver the benefits of ITIL-aligned good practice through configuration, not customization.”
– Craig Mitchel, Senior ITSM Consultant
Sheryl has worked closely with businesses and the public sector to supply the best solution according to business needs and pain points. Sheryl’s approach to Modern Enterprise Service Management focuses on configuration, to provide long-term benefits to customers.
Working at AlfaPeople, Sheryl will work with enterprises to deliver value-based solutions that address common issues in service desk management. These include governance, transparency, ability to forecast and manage productivity. With an in-depth knowledge and understanding of ITIL processes, Sheryl will bring a great knowledge of best practice to our growing Enterprise Service Management offering.
“I am delighted to be part of a hugely skilled and highly professional team, working together to create enterprise-class ITSM solutions for customers using the first choice business platform. This is an exciting time for AlfaPeolple and I’m excited to be part of it.”
To find out more about how Modern Service Management could benefit your business, or to enquire about our maturity assessment service – contact us here.